Question 1

How do you price a job?

Accepted Answer

By the job: window count, stories, and the condition of the glass. You get a transparent, upfront price before any work begins, so there are no surprises when we arrive.

Question 2

Do you really match prices?

Accepted Answer

Yes. Bring us a comparable written quote for the same scope of work and we match it. The better job should never be the more expensive one.

Question 3

When do I pay?

Accepted Answer

When the work is done. We finish with a walkthrough so you can check every window in the light, and payment happens once you are happy with what you see.

Question 4

What if I am not happy with the result?

Accepted Answer

Tell us before we leave and we fix it on the spot. Spot something after we are gone? Touch-ups are free, and every job carries a free three-week warranty. Reisz & Shine is done when your windows are right.

Question 5

How will I know you are on the way?

Accepted Answer

We confirm your appointment before we head out and give you a heads-up when we are close, so you are never waiting on an open-ended window.

Question 6

What happens if the weather turns?

Accepted Answer

We watch the forecast and reach out if a storm is going to get in the way, then find you the next spot on the route. And if rain undoes fresh work, the three-week warranty covers it.

Question 7

Is there any coverage after the visit?

Accepted Answer

Yes. Every job includes free touch-ups and a free three-week warranty. If a streak, a spot, or the weather shows up after we leave, we come back and make it right.

Question 8

Do I need to be home?

Accepted Answer

Only for interior cleaning. For exterior-only visits we just need access to the outside of the home, including any gates, and we let you know once the work is done.

Question 9

Do I need to prepare anything?

Accepted Answer

A little goes a long way: clear fragile items off the interior sills, pull blinds and curtains away from the glass where you can, and unlock any gates or screens we will need to reach. We handle the rest.

Question 10

What about pets?

Accepted Answer

We love them, and doors will be opening and closing while we work. Keeping pets in a closed room or outside the work area keeps everyone safe and the job moving.

Question 11

Can you remove hard-water stains?

Accepted Answer

In most cases, yes. Sprinkler overspray and mineral spots get a dedicated treatment rather than a regular wash. Buildup that has baked in for years can etch the glass itself; etched spots may lighten rather than disappear, and we tell you what to expect during the walkthrough.

Question 12

What does the protective sealant do?

Accepted Answer

It adds a layer that slows calcium and mineral buildup from taking hold, so glass that catches sprinkler spray stays clearer for longer between cleanings. Worth asking about if hard water keeps coming back.

Question 13

My windows look foggy between the panes. Can cleaning fix that?

Accepted Answer

Honest answer: no. Fog trapped between the panes of a double-pane window means the seal has failed, and the moisture is inside the unit where a cleaning cannot reach. We will point it out when we see it so you know what you are looking at.

Question 14

Can you handle post-construction windows?

Accepted Answer

Yes. Sticker residue, paint flecks, mortar splatter, and construction dust take more than a wash, and we flag anything risky on the glass before we start so there are no surprises.

Question 15

How long will my windows stay clean?

Accepted Answer

Most homes stay clear for months, which is why a spring and fall rhythm works so well. The biggest early offender is sprinkler overspray; angling heads away from the glass keeps the shine around far longer.

Question 16

How does the three-week warranty work?

Accepted Answer

Simple: for three weeks after the job, if something is off, you tell us and we come back to fix it for free. That covers streaks we missed and the weather undoing fresh work.

Question 17

What counts as a free touch-up?

Accepted Answer

A streak, a missed corner, a spot the light only shows at a certain hour. If a window does not look the way it should, that is a touch-up, and touch-ups are free.

Question 18

What does a full window cleaning include?

Accepted Answer

The whole window: exterior glass, interior glass, screens removed and washed, tracks and sills cleared, and edges detailed by hand. Exterior-only visits are available too.

Question 19

Are screens and tracks really included?

Accepted Answer

Yes. Screens are removed and washed and the tracks and sills are cleared on every full cleaning, never as a surprise add-on.

Question 20

Can you reach second-story windows?

Accepted Answer

Yes. Second-story glass, tall entryway windows, and the panes above the front door are all part of the job.

Question 21

Do you clean business windows?

Accepted Answer

We do. Storefronts and offices around Omaha and Kearney can request a quote through the same form; just mark the job as a business.

Frequently Asked
Questions

Pricing and payment

Scheduling and arrival

Before we arrive

Glass and results

After your visit

What we clean

Tell us what you need, we'll handle the rest

Frequently AskedQuestions